Underwriting at Blue
The Underwriting team at Blue Motor Finance is part of Loan Originations and plays a crucial role in assessing motor finance applications. Our primary focus is reviewing the creditworthiness of each applicant, assessing affordability, verifying income and documentation, and ensuring that all applications meet our lending criteria. We work closely with Regional Managers, Introducer Support, and Payouts to ensure a smooth and efficient start to the customer’s finance journey.
Overall purpose of the role
This role is part of a team responsible for the timely and accurate administration of finance loan products. Key tasks include processing online applications, liaising with dealerships and colleagues, and handling queries. The role also ensures accuracy at all times and that company processes and procedures are strictly followed.
Key responsibilities and accountabilities
- Underwrite referred deals to policy and mandate
- Make confident decisions in line with business rules and processes
- Manage queries via different workflows
- Verification of the completeness and accuracy of credit proposals
- To complete all ad hoc admin tasks as distributed by the Senior / Team Leader / Head of Department
- Contribute towards the team by working together to achieve the SLA requirements
- Build sustainable relationships with all other internal departments and field staff
- React to any procedure changes positively and proactively
- To present the company in a professional and confidential manner at all times
- To pay due care and attention to your own, and others’ health & safety at all times
Compliance and regulation
Develop and maintain a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.
Take responsibility for ensuring that personal data within your remit is handled lawfully, fairly, and in line with the company’s data protection policies and procedures. Collaborate with the Data Protection Officer to ensure compliance with data protection standards, guidelines, and principles, acting in a manner that upholds these requirements while supporting the DPO’s overall oversight responsibilities.
For customer data, ensure it is processed securely and in accordance with data privacy obligations to protect the rights of individuals.
Act to deliver good outcomes for our customers and understand how this requirement specifically applies to your role at Blue.
Person specification
Qualifications:
- Good educational background with proficiency demonstrable in Math’s and English
- Computer literate, including MS office products and email
Experience:
- Experience of working in a team in an office environment - preferably in a consumer finance environment
- Knowledge of TCF and Consumer Duty
- Ability to understand and comply with documented processes and procedures
Interpersonal:
- Adaptable and flexible
- Excellent verbal and written communication skills
- Excellent planning and organisational skills
- Enthusiastic 'can do’ attitude
- Comfortable identifying and raising issues, particularly where driving good outcomes for customers are concerned
- Good team player, flexible and able to work on own initiative
- Strong interpersonal skills, able to establish effective working relationships at all levels
- Appreciates the importance of accuracy and attention to detail
- Demonstrates a sense of urgency and good work ethic
- Ability to work with competing deadlines and priorities
Additional requirements
- This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder
- From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit
- From time to time, and within reason, you may be required to work outside of your standard contracted hours
- As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.
- Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks.
- This is a hybrid position, however training may require full office attendance until completion.
- Office hours are between 8am-8pm, you should complete 7.5 hours a day, covering core working hours depending on your rota.
- Rota shift work based with some 9am-5.30pm Saturdays, Sundays & Bank Holidays (day in lieu earnt for working them).
- Hybrid working available after training completed (3 days in the office as a minimum).