Patient Flow Coordinator

Job overview

Please note this role is currently only being advertised to staff members who are currently working within the Kent and Medway ICS. 

The Patient flow coordinator works as part of the Emergency Department Team, within both the Emergency Department (ED) and Majors under the supervision of the Senior Nurse for the Emergency Department and performs the functions listed below. 

• Coordinate patient access and flow within the key areas of Emergency Department.
• Coordinate patient access and flow within the Emergency department, at all times working with the MDT to optimize patient safety and available capacity.
• Facilitate safe placement of patients within the Emergency Department by supporting with bed allocation.
• Work with the MDT to facilitate flow from Rapid Assessment into Majors, Resus, CDU by providing liaison and support through established communication networks.
• Act as a source of advice and support for escalation within the department, proactively identifying barriers to flow and initiating the appropriate response in accordance with escalation policy.
• Support the Emergency Department team to provide a positive, safe, patient experience.
• Support the organisation in achieving the 4 hour National Patient Safety Initiative within the Emergency Department.
• Work cohesively to build and sustain good working relationships with trust wide operational Teams and clinical staff.

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• Responsible for ensuring a professional, effective and efficient service to patients, relatives, colleagues and Trust Staff.
• Use a wide range of effective and timely communication skills acting independently to explain, analyse and interpret information/data.
• Deal with and deliver decisions and actions modifying and adapting communication methods using influence and tact within delegated sphere of authority.
• Be accountable for planning, prioritising and organising work load, with competing demands and interruptions, ensuring work produced by yourself /team is of the quality and quantity required ensuring expected Trust and department standards and deadlines are met identifying and escalating areas of concern.
• Effectively role modelling a professional and welcoming service treating patients, relatives, colleagues and Trust Staff in a friendly and courteous manner presenting a good image of yourself through your attitude, behaviour and appearance.
• Take responsibility to ensure that the environment is safe and of a professional appearance and manage the reporting of any problems, organising of repairs/collection of waste as required.
• Monitor and manage the team to ensure the efficient and effective use of departmental equipment and resources.

Working for our organisation

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?
We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Click here to hear what our staff say.

Joining us includes a comprehensive benefits package:

• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below

Detailed job description and main responsibilities

We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level. 

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.