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Area Support Officer - Retail

OCS Group
Full-time
On-site
Tonbridge, Sussex, United Kingdom
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.

This role sits within our Security business division which provides physical security guarding, access control, alarm systems and perimeter property protection, CCTV, mobile surveillance, and ANPR Technology services to a wide range of prestigious clients.

Working at OCS is more than just a job; it’s an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an ‘Employer of choice’ in our sector and is proud to invest in our colleague’s personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes aligned to the knowledge, skills, and behaviours attached to their roles.

About The Role:

Purpose of the Role

As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail setting.

Key Responsibilities

Security & Patrols

  • Maintain a visible security presence throughout the store to deter theft and anti-social behaviour.

  • Conduct regular patrols of the store premises, ensuring safety and security at all times.

  • Monitor CCTV and other security equipment to detect and respond to suspicious activities.

  • Carry out searches of individuals in accordance with company policies.

  • Respond promptly to alarms and incidents, escalating issues to management or law enforcement as required.

  • Complete accurate and detailed incident and observation reports.

  • Liaise with store management and staff to address security concerns or potential threats.

Customer Service

  • Provide a professional and welcoming approach to customers, staff, and visitors.

  • Assist customers with directions or queries where necessary.

  • De-escalate confrontational situations calmly and professionally.

Compliance & Support

  • Ensure compliance with all site-specific procedures, company policies, and legal requirements.

  • Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.

Essential Requirements

  • Valid SIA Licence – Door Supervisor (DS) or Security Guarding.

  • Strong observational skills to identify suspicious behaviour.

  • Proven ability to handle difficult situations calmly and professionally.

  • Excellent verbal and written communication skills for reporting and interactions.

  • Proactive and professional approach to safety and security.

  • Flexibility to work varied shifts, including evenings and weekends.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Apply now
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